Shipping policy

Last updated: September 12, 2026

This policy explains how aiicle processes and delivers orders. Please review the delivery estimate before purchasing. Business days exclude Saturdays, Sundays, and public holidays.

1. Delivery destinations and charges

Our current delivery market is the European Union, with prices and shipping charges in EUR. We do not currently offer delivery to the United States. Available delivery services are confirmed at checkout before payment.

EU01 — Standard European areas: €5 for order values up to €38.00; free standard shipping from €38.01. Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

EU02 — Remote European areas: €8 per order, with no standard free-shipping threshold. Cyprus, Greece, Ireland, and Malta.

These are standard shipping charges, not express services. Shipping eligibility is calculated from the order value used at checkout after applicable discounts; the final shipping amount is displayed before payment. EU01 free shipping is not a worldwide or EU02 offer. Product bundle quantities alone do not waive shipping charges. Any separate promotion will state its eligible destinations and conditions and must be applied at checkout.

2. Order processing

Orders are normally prepared within 3–7 business days after payment authorization. Processing is separate from transit time. Sales, public holidays, peak demand, inventory checks, and address verification can affect preparation. If a material delay arises, we will contact you with an updated estimate and the options available to you. Multiple items may be dispatched in separate parcels without adding an undisclosed shipping charge.

3. Estimated delivery time

Standard transit is estimated at 18–35 business days after dispatch. Including normal processing, the estimated total is generally 21–42 business days from order placement. These are estimates rather than guaranteed arrival dates. Please do not order for an urgent event unless we have confirmed a suitable delivery arrangement. This estimate does not override a specific delivery commitment made to you or mandatory cancellation and refund rights.

4. Tracking

We primarily use tracked standard cross-border shipping. A logistics partner is selected according to the destination, parcel dimensions, and service availability. A shipment confirmation and tracking details will be emailed when available. Tracking scans can take 5–10 business days to appear or update during handovers or customs processing. A temporary gap in scans does not by itself mean the parcel is lost.

5. Order communications

Provide an active email address and check your inbox and spam folder for messages from aiicle or the carrier. If we need an address correction, customs information, or delivery instructions, please respond promptly, preferably within 3 business days. Delayed replies may delay the shipment. Any additional cost arising from incorrect information or a missed reasonable request will be explained and applied only where permitted by law. A missed email does not automatically remove your consumer rights.

6. Delivery information and address changes

Check the recipient name, street address, apartment details, postcode, and contact information before ordering. Email info@aiicle.com immediately if something is incorrect. Changes may not be possible once the parcel is dispatched. If a parcel is returned because of incorrect information or non-collection, we will discuss reshipment or refund options and any reasonable, documented costs.

7. Customs and import charges

Cross-border parcels may be inspected by customs. Applicable taxes or duties collected by us are shown at checkout. Unless expressly included at checkout, import duties, local taxes, or carrier clearance charges may be payable by the recipient to the relevant authority or carrier. Customs processing can extend delivery time. Please contact us before ordering if you need clarification for your destination.

8. Delays outside our reasonable control

Weather, natural disasters, public holidays, customs inspections, transport disruption, carrier congestion or capacity constraints, labor disputes, epidemic or public-health measures, government action, war, civil disturbance, and other events outside our reasonable control may affect estimates. We will provide reasonable assistance and updates. Such events do not exclude liability or remedies that cannot legally be excluded. We do not treat a carrier delay as an automatic waiver of your right to receive the goods or obtain an applicable remedy.

9. Late or missing parcels

If tracking stops for an extended period or the parcel has not arrived after 35 business days from dispatch, email us with your order number. You may contact us sooner if you have concerns. We will investigate with the carrier and discuss the appropriate next step, including a replacement or refund where required. If an agreed delivery deadline is missed, your applicable rights to require delivery within an additional reasonable period or to cancel are preserved.

10. Damaged deliveries

For damage, please keep the packaging and contact us promptly, ideally within 48 hours, with photos where possible. This suggested period does not limit statutory rights. See our Return and Refund Policy for the full process.

11. Delivered but not received

Check your mailbox, reception, household members, neighbors, and local carrier, then contact us promptly. We will assist with a delivery inquiry. A tracking status alone does not automatically determine your legal entitlement.

12. Changes and cancellations

Contact us immediately to request a change or cancellation. For non-personalized goods, cancellation requests received before shipment qualify for a full refund. For personalized goods, cancellation requests received before production begins qualify for a full refund. After dispatch, the return and withdrawal process applies. Please read the Return and Refund Policy for exceptions and statutory protections.

13. Contact

Email info@aiicle.com using the address entered at checkout and include your order number. Normal response time is 2–5 business days.